Guardian Valve Controller set up successfully, but App status shows 'Connecting.'

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All this requires is an app refresh. Please watch to video to trouble shoot this:

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  • Sorry, I reviewed the video, actually logged off my guardian app, logged back, it did NOT refresh. This is an entirely new set up. I just received a new valve controller a few days ago (after the previous one failed), deleted the app, created a new Guardian app, then was able to connect the valve controller to my wifi network. I successfully linked 3 sensors to the valve controller when my house wifi briefly went down. When the wifi network came back on after less than 2 minutes, no luck with the valve controller! It now says "connecting." Yes, I have ios 13.4.1 software version on my IPHONE 10XR. And, yes, again, refresh did NOT work. Please advise.

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  • Nope, that doesn't work. App still shows connecting and wifi shows as unavailable after controller reported it was set up successfully.

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