My Valve Controller shows a "Free Spin" status in the App

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If your Valve Controller is showing a "Free Spin" status under the "Dashboard" tab or has a ( ! ) icon displayed next to its name under the "Devices" tab, then press the grey button on your Valve Controller to cycle it (one full close and open motion). 

You can also click on "Devices" > select your Valve Controller > "Attempt Repair".

 

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