Known Issues

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Hi, Beta testers!

Thank you so much for your help so far in testing the new Guardian by Elexa experience.

This article contains known issues that have been documented so far in the Beta. Each issue includes a brief description of the cause/symptoms, along with some possible quick fixes, and our plans for a long-term solution.

You can check this article often as it will be continually updated.

Kindly,
Guardian Team


Known iOS Issues

  • Issue: ”+" Icon is not responsive. This can occur during the Add Valve Controller or Add leak detector process
    • Quick fix: 
      • Please force close your app and re-open it. 
    • Long term solution: Resolved in upcoming app release.
  • Issue: App is stuck on “Configuring Internet…” 
    This can occur during the Add Valve Controller process when the Controller firmware is being upgraded
    • Quick fix: 
      • Please back out of your app and repeat the "Add Valve Controller" process again
    • Long term solution: Resolved in upcoming app release.
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