Support Agent
Articles
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How does Guardian detect leaks?
Guardian consists of two pieces of hardware - the Valve Controller and the Leak Detector. The Valve Controller installs on top of the existing water main valve, while the battery-powered Leak Det...
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What is our Return Policy?
We offer a 30 day return period on Guardian products Returns in new condition with original packaging and accessories will receive a refund. Returns must be postmarked within 30 days of original...
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I just placed an order - when will I receive it?
We ship orders within 2 business days of receiving them out of our warehouse. Depending on your shipping options, you should receive your items within 5-10 business days.
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Tracking Says My Package Is Lost - What Should I Do?
If your tracking information says that your package is lost, please contact support at support@getguardian.com with your order number.
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How do I log out of my account?
To Log out of your Guardian app, click on the ≡ icon on the top left-hand corner to open the side menu of the app. Then, select "Log Out".
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How do I update my insurance information on the App?
1. To update the name of your insurance provider, select your Location from the side menu of the app. 2. Click on "Settings" on the bottom bar of the app and edit the name of your insurance pro...
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How do I edit my Location's name on the App?
1. To edit a Location's name, select the Location from the side menu of the app. 2. Click on "Settings" on the bottom bar of the app and edit the name of your Location shown under "General" ...
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How will the App notify me when there is a leak?
The Guardian Leak Prevention system is designed to be used with the Guardian app. When there is a leak, the Guardian app will send a push notification to your phone to notify you of the leak (ens...
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How do I mark events as "Read"?
1. To mark events or notifications as "Read", click on the ≡ icon on the top left-hand corner to open the side menu of the app. Then, select your Location.2. Click on the "Events" tab on the bottom...
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Where do I find the Information Hub?
The Information Hub is where you will find links to our FAQs, user manual, debug tool, release notes, and more directly from the Guardian app!To access it, please click on the ≡ icon on the top lef...