Support Agent
Articles
-
I just placed an order - when will I receive it?
We ship orders within 2 business days of receiving them out of our warehouse. Depending on your shipping options, you should receive your items within 5-10 business days.
-
I Just Placed an Order - Can I Change the Shipping Address?
To change the shipping address of an order, please contact us at support@getguardian.com with your order number and the correct ship-to address.
-
What is our Return Policy?
We offer a 30 day return period on Guardian products Returns in new condition with original packaging and accessories will receive a refund. Returns must be postmarked within 30 days of original...
-
Can I use any Leak Detector with my Guardian Valve Controller?
The Guardian Valve Controller is designed to only work with Guardian Leak Detectors. You will not be able to use any other Leak Detectors.
-
How Does the Leak Detector Work?
All water sensors work using the same principle – two electrical leads are exposed to the water, and the sensor sends a signal when the leads are connected by the water. The Leak Detector has thr...
-
Can one Leak Detector be paired with multiple Guardian Valve Controllers?
Yes, you can pair one Leak Detector with multiple Valve Controllers!
-
Will Guardian send a text notification to my phone or an email when a leak occurs?
Guardian Leak Prevention system is designed to be used with the Guardian app. When there is a leak, the Guardian app will send a push notification to your phone to notify you of the leak. At this...
-
Can I use my Guardian Valve Controller outdoors?
The Guardian Valve Controller is recommended for indoor use. In the coming months, we will be releasing a protective case to be used with the Valve Controller for outdoor installations. Please ch...
-
How many Leak Detectors can I use with my Guardian Valve Controller?
You can pair up to 50 leak detectors per home/location
-
Can Wi-Fi Connectivity affect the performance of my Guardian Valve Controller?
A stable Wi-Fi connection is required to set up your Guardian Valve Controller, remotely control your valve, and receive push notifications via the app. In case you lose Wi-Fi connectivity on you...