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Knowledge base
Contact Us
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Sales
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Support
New Users
Getting Started
Installation
- Minimum Requirements to use the Guardian Leak Prevention System
- How to install your Valve Controller on your plumbing
- How to download the Guardian App
- How to add your Valve Controller to the Guardian App
- How to use the Leak Detector and Remote Sensor Probe
- How to add your Leak Detectors to the Guardian App
Troubleshooting
Existing Users
Users moving to the latest app from their existing app
Valve Controller
- How do I open/close my valve using the App?
- How do I edit my Valve Controller's name?
- My Wi-Fi information has changed. How do I configure my Valve Controller to my new Wi-Fi network?
- How do I check if my Valve Controller is paired to the App properly?
- How do I check the firmware version of my Valve Controller?
- How do I check if the firmware on my Valve Controller is the latest?
Leak Detector
- How do I check if my Leak Detector is paired to the Valve Controller?
- How do I check the Status, Battery Level and the Temperature of my Leak Detector?
- How do I edit my Leak Detector's name?
- How do I check if the firmware on my Leak Detecotor is the latest?
- How do I factory reset my Leak Detector?
- How do I delete my Leak Detector from my Location?
App and Account
Troubleshooting
FAQs
General FAQs
- Can I use the 'Guardian By Elexa' App to turn off and turn on my water valve remotely?
- How does Guardian prevent water damage?
- How does Guardian detect leaks?
- Can Guardian protect me from floods caused by rainfall and sewage backup?
- What Do I Need to Use Guardian?
- What types of valves are compatible with Guardian?
Valve Controller FAQs
- How much clearance is required to install my Guardian Valve Controller? What are the dimensions of the Guardian Valve Controller?
- Can the Guardian Valve Controller be installed on vertical lines?
- Can I use my Guardian Valve Controller outdoors?
- Can Wi-Fi Connectivity affect the performance of my Guardian Valve Controller?
- Can I add more than one Guardian Valve Controller to my account?
Leak Detector FAQs
- How Does the Leak Detector Work?
- Where Should I Place Leak Detectors?
- How many Leak Detectors can I use with my Guardian Valve Controller?
- Can one Leak Detector be paired with multiple Guardian Valve Controllers?
- When you use the Remote Sensor Probe, does the Leak Detector still detect water?
- Can I use any Leak Detector with my Guardian Valve Controller?