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Guardian Leak Prevention System
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User Group

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Submit a Ticket

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Videos

Watch how-to and training videos

Contact Us

Call, text, or email us for more help

Promoted articles

  • Where Do I Download the Guardian App?

    A Bluetooth connected Android or iOS smartphone...

  • My iPhone X or iPhone 8 Can't Connect to my Guardian

    Unfortunately, the iPhone X and iPhone 8 Runnin...

  • Wi-Fi Connection Issues After Installation

    If your Guardian Valve controller is running 3....

Knowledge base

  • What's Guardian & How Does It Work?

  • Orders & Shipping

  • Installation

  • App & Account

  • Troubleshooting

What's Guardian & How Does It Work?

General

  • How does Guardian prevent water damage?
  • How does Guardian detect leaks?
  • Can Guardian protect me from floods caused by rainfall and sewage backup?
  • What Do I Need to Use Guardian?
  • Do I Need Internet to Use Guardian?

Valve Controller FAQ's

  • What happens if the power goes out?
  • How is the Valve Controller Powered?
  • Can I use the Valve Controller outside?
  • What types of valves are compatible with Guardian?

Leak Detector FAQ's

  • Where Should I Place Leak Detectors?
  • How Does the Leak Detector Work?

Orders & Shipping

Returns

  • What is the Return Policy?

Orders

  • I just placed an order - when will I receive my Guardian system?
  • I Just Placed an Order - Can I Change the Shipping Address?
  • What Should I Do if I Started an Order, but I Don't See It Anymore?
  • I Was Charged the Wrong Amount for an Order - What Should I Do?
  • Tracking Says My Package Is Lost - What Should I Do?

Installation

Water Detector

  • How to Use the Leak Detector

Valve Controller

  • How To Install the Valve Controller

App & Account

General

  • Where Do I Download the Guardian App?
  • Android App Requirements

Troubleshooting

App

  • My iPhone X or iPhone 8 Can't Connect to my Guardian
  • Android app keeps crashing!

Valve Controller

  • Wi-Fi Connection Issues After Installation
  • Guardian Doesn't Fit on My Valve - Can I Get Help?
  • Calibration Keeps Failing - What Should I Do?

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© 2018 Guardian by Elexa. All Rights Reserved.
Worldwide patent(s) pending.

2275 N Half Day Rd
Bannockburn, Illinois