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Videos

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Promoted articles

Knowledge base

  • New Users

    Resources for new users on how to use their Gua...

  • Existing Users

    Resources for existing users on how to use thei...

  • Beta Testers

    Resources for beta testers on how to use their ...

  • FAQs

  • Orders, Shipping & Returns

    Queries related to orders, shipping and returns

Contact Us

  • Sales

    sales@elexausa.com
    Voicemail: 773.756.5197

  • Support

    support@getguardian.com
    Phone Support: 888.229.1459
    Phone support hours: 8am to 10pm ET, Monday to Friday
    8am to 4pm ET, Saturday and Sunday

New Users

Getting Started

  • Welcome to your new Guardian Leak Prevention System

Installation

  • Minimum Requirements to use the Guardian Leak Prevention System
  • How to install your Valve Controller on your plumbing
  • How to download the Guardian App
  • How to Add a New Location
  • How to add your Valve Controller to the Guardian App
  • How to use the Leak Detector and Remote Sensor Probe
See all 9 articles

Troubleshooting

  • Where do I find the Valve Controller PIN
  • Where do I find the PIN of a Leak Detector?

Existing Users

Valve Controller

  • How do I open/close my valve using the App?
  • How do I change my Valve Controller's name?
  • My Wi-Fi information has changed. How do I configure my Valve Controller to my new Wi-Fi network?
  • How do I check if my Valve Controller is paired to the App properly?
  • How do I check the firmware version of my Valve Controller?
  • How do I check if the firmware on my Valve Controller is the latest?
See all 10 articles

Leak Detector

  • How do I check if my Leak Detector is paired to the Valve Controller?
  • How do I check the Leak, Battery & Temperature Status of my Leak Detector?
  • How do I edit my Leak Detector's name?
  • How do I check if the firmware on my Leak Detector is the latest?
  • How do I factory reset my Leak Detector?
  • How do I delete my Leak Detector from my Location?

Notifications, App, and Account

  • How do I check the version number of my App?
  • How do I set/change my notification preferences for the App?
  • How do I mark events as "Read"?
  • Where do I find the Information Hub?
  • How do I add another Location to my App?
  • How do I edit my Location's name on the App?
See all 11 articles

Troubleshooting

  • My Valve Controller does not open/close or shows incorrect status
  • My Leak Detectors are sending offline alerts after the latest app update
  • How do I use the Guardian Debug Tool to update the firmware on my Valve Controller?
  • My Valve Controller is unresponsive
  • My Leak Detector is not responsive
  • My Leak Detector is beeping when dry
See all 7 articles

Beta Testers

Getting Started

  • How do I get access to the Beta App?

Known Issues, Bug Fixes and Updates

  • Known Issues, Bug Fixes and Updates

Providing Feedback

  • How Do I provide my feedback during the Beta Testing process?

Troubleshooting

  • How do I factory reset my Valve Controller?
  • What do the LEDs on my Valve Controller mean?

FAQs

General FAQs

  • How does Guardian prevent water damage?
  • How does Guardian detect leaks?
  • Can Guardian protect me from floods caused by rainfall and sewage backup?
  • What Do I Need to Use Guardian?
  • What types of valves are compatible with Guardian?
  • Can I use the 'Guardian By Elexa' App to turn off and turn on my water valve remotely?
See all 11 articles

Valve Controller FAQs

  • How much clearance is required to install my Guardian Valve Controller? What are the dimensions of the Guardian Valve Controller?
  • Can the Guardian Valve Controller be installed on vertical lines?
  • Can I use my Guardian Valve Controller outdoors?
  • Can Wi-Fi Connectivity affect the performance of my Guardian Valve Controller?
  • Can I add more than one Guardian Valve Controller to my account?

Leak Detector FAQs

  • How Does the Leak Detector Work?
  • Where Should I Place Leak Detectors?
  • How many Leak Detectors can I use with my Guardian Valve Controller?
  • Can one Leak Detector be paired with multiple Guardian Valve Controllers?
  • When you use the Remote Sensor Probe, does the Leak Detector still detect water?
  • Can I use any Leak Detector with my Guardian Valve Controller?
See all 7 articles

Orders, Shipping & Returns

Orders

  • I Was Charged the Wrong Amount for an Order - What Should I Do?

Shipping

  • Tracking Says My Package Is Lost - What Should I Do?
  • I just placed an order - when will I receive it?
  • I Just Placed an Order - Can I Change the Shipping Address?

Returns

  • What is our Return Policy?

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Worldwide patent(s) pending.

126 E. Wing Street, Suite 379
Arlington Heights, Illinois 60004