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Existing Users

Resources for existing users on how to use their Guardian Leak Prevention System

Valve Controller

  • How do I open/close my valve using the App?
  • How do I change my Valve Controller's name?
  • My Wi-Fi information has changed. How do I configure my Valve Controller to my new Wi-Fi network?
  • How do I check if my Valve Controller is paired to the App properly?
  • How do I check the firmware version of my Valve Controller?
  • How do I check if the firmware on my Valve Controller is the latest?
See all 10 articles

Leak Detector

  • How do I check if my Leak Detector is paired to the Valve Controller?
  • How do I check the Leak, Battery & Temperature Status of my Leak Detector?
  • How do I edit my Leak Detector's name?
  • How do I check if the firmware on my Leak Detector is the latest?
  • How do I factory reset my Leak Detector?
  • How do I delete my Leak Detector from my Location?

Notifications, App, and Account

  • How do I check the version number of my App?
  • How do I set/change my notification preferences for the App?
  • How do I mark events as "Read"?
  • Where do I find the Information Hub?
  • How do I add another Location to my App?
  • How do I edit my Location's name on the App?
See all 11 articles

Troubleshooting

  • My Valve Controller does not open/close or shows incorrect status
  • My Leak Detectors are sending offline alerts after the latest app update
  • How do I use the Guardian Debug Tool to update the firmware on my Valve Controller?
  • My Valve Controller is unresponsive
  • My Leak Detector is not responsive
  • My Leak Detector is beeping when dry
See all 7 articles

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Worldwide patent(s) pending.

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Arlington Heights, Illinois 60004