Support Agent
Articles
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How do I add another Location to my App?
1. Open your Guardian app and click on the ≡ icon on the top left-hand corner to open the side menu. 2. Then, click on "Add Location" or "New Location". The app may request location permission ...
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What do the LEDs on my Valve Controller mean?
The Valve Controller has 3 LEDs on the top, near its grey button. To view what each LED represents, please make sure you have removed the yellow sticker. Power LED: The topmost LED is the power ...
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How do I check the firmware version of my Valve Controller?
1. To view the firmware version of your Valve Controller, please select its Location from the side menu, then click on the "Devices" tab on the bottom bar of the app, and click on your Valve Con...
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How do I check if my Leak Detector is paired to the Valve Controller?
Your Leak Detector is paired to the app and working as expected if it shows up under your devices in the "Devices" tab on the app AND when you click on your leak detector, it has "online" displ...
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How do I edit my Leak Detector's name?
1. To edit your Leak Detector's name, please its location from the side menu, then click on the "Devices" tab on the bottom bar of the app and select your Leak Detector. 2. Then, click on t...
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How do I check the Leak, Battery & Temperature Status of my Leak Detector?
1. Select your Leak Detector's Location from the side menu, then click on the "Devices" tab on the bottom bar of the app and click on your Leak Detector. 2. You will see the "Connection Status", ...
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How do I check if the firmware on my Leak Detector is the latest?
To check if the firmware on your leak detector is the latest, you will need to trigger a leak and check its beeping frequency. The below video shows the beeping frequency of Leak Detectors on ...
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How do I delete my Leak Detector from my Location?
1. To delete your Leak Detector from a Location, please select its Location from the side menu, then click on the "Devices" tab on the bottom bar of the app and select your Leak Detector. 2. Cl...
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How do I change my Valve Controller's name?
1. To change your Valve Controller's name, please select its Location from the side menu, then click on the "Devices" tab on the bottom bar of the app, and click on your Valve Controller. 2. ...
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My Wi-Fi information has changed. How do I configure my Valve Controller to my new Wi-Fi network?
1. If you need to configure your Valve Controller to your new Wi-Fi network, please select its Location from the side menu. Then, click on the "Devices" tab on the bottom bar of the app and click...