Support Agent
Articles
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How do I check if the firmware on my Valve Controller is the latest?
The Guardian App will automatically update the firmware on your Valve Controller whenever there is a new release. Make sure you have the latest Guardian app for the most up-to-date firmware to be...
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How do I use the Guardian Debug Tool to update the firmware on my Valve Controller?
Please use the Debug tool only when instructed by a Guardian Customer Support Representative The Debug tool is used to connect to the Valve Controller and to send diagnostic commands to it duri...
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How to add your Valve Controller to the Guardian App
Before you begin, please ensure your Valve Controller is mounted on your valve. Instructions on how to install your Valve Controller on your plumbing can be found here. Also, please ensure you are ...
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My Valve Controller does not open/close or shows incorrect status
1. If your Valve Controller does not open/close or shows "Valve Position" status, then please select its Location from the side menu, then click on the "Devices" tab on the app and click on your Va...
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My Leak Detectors are sending offline alerts after the latest app update
With the update to our app, we added a new feature that provides offline/online notification for devices. Because of this, you may see that your Leak Detectors are now reporting offline. Please not...
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Can I recharge the Leak Detector batteries?
The Leak Detector batteries are not rechargeable. The Guardian App will show you the battery level of each paired leak detector. If your battery level is low, please contact our support team at ...
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How to install your Remote Sensor Probes
For instructions on how to use your Remote Sensor probes, please click here. To install the Remote Sensor Probe, insert the 3.5mm plug into the jack on the Leak Detector, and place the Probe wher...
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How to Add a New Location
Your devices (Valve Controller, Leak Detector) will be added inside Locations to help keep you organized. 1. Open your Guardian app and click on the ≡ icon on the top left-hand corner to open the...
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How to add your Leak Detectors to the Guardian App
Before adding your Leak Detectors to the Guardian app, be sure to read instructions on how to use Leak Detectors by clicking here. 1. Navigate to your desired Location by selecting it from the ...
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How do I delete my Valve Controller from my Location?
1. To delete your Valve Controller from your Location, please select its Location from the side menu, then click on the "Devices" tab on the bottom bar of the app and select your Valve Controll...