Support Agent
Articles
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How do I open/close my valve using the App?
1. To open/close your valve using the app, click on its Location from the side menu. Then, click on the "Devices" tab on the bottom of the app. 2. Click on your Valve Controller and then select...
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My Leak Detector is not responsive
If your Leak Detector does not beep and light up when you put water on it, please reach out to us at support@getguardian.com with your proof of purchase.
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My Leak Detector Battery level is low.
If your Leak Detector's battery level says "Low", please reach out to us at support@getguardian.com with your proof of purchase.
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How do I check the version number of my App?
To check the version number of your Guardian app, please click on the ≡ icon on the top left-hand corner to open the side menu of the app.You will see the app version listed on the side menu, below...
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How do I change my Account Password or Email?
1. Click on the ≡ icon on the top left-hand corner to open the side menu of the app. Then, select "User Settings". 2. To change your account password, click on "Send Password Reset". You will t...
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How do I set/change my notification preferences for the App?
1. To set or change your notification preferences, select your Location from the side menu of the app. 2. Click on "Settings" on the bottom bar of the app and scroll down to "Notifications".3. ...
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How do I delete a Location from the App?
1. To delete a Location, click on the ≡ icon on the top left-hand corner to open the side menu. Then, select the Location you want to delete 2. Click on "Settings" on the bottom bar of the ...
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How Do I provide my feedback during the Beta Testing process?
To provide your feedback or report any bugs you encounter during your testing, please fill out a form by visiting the below link: https://forms.gle/KYu1K6DKBsBQvMdK8
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Can I use the 'Guardian By Elexa' App to turn off and turn on my water valve remotely?
Once you have completed setting up your Guardian Valve Controller using the app, you can remotely open or close your water valve from anywhere in the world!
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Can Wi-Fi Connectivity affect the performance of my Guardian Valve Controller?
A stable Wi-Fi connection is required to set up your Guardian Valve Controller, remotely control your valve, and receive push notifications via the app. In case you lose Wi-Fi connectivity on you...