Support Agent
Articles
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Can I add more than one Guardian Valve Controller to my account?
Yes! You can add multiple Valve Controllers under the same Location or you can create a new Location and add another Valve Controller there.
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At what temperature does the Valve Controller automatically turn off my water
At this moment, the Valve Controller will only close your valve automatically in case of a leak. There is no auto-close feature for temperature.
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Known Issues, Bug Fixes and Updates
Hi, Beta testers! Thank you so much for your help so far in testing the new Guardian by Elexa experience. This link will take you to our blog posts - https://getguardian.com/blogs/release-notes. Ou...
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How do I get access to the Beta App?
To get access to the Guardian Beta App, you will need to register to become a Beta Tester by visiting this link: https://docs.google.com/forms/d/e/1FAIpQLSd6Mtyw9yiQmtVK-AE5v8BCUWPs3doImeB9D-qa5R...
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How to install your Valve Controller on your plumbing
The Valve Controller installs without any tools, making the physical installation process very simple. Follow the directions below to physically install the Valve Controller on your plumbing: 1. ...
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Minimum Requirements to use the Guardian Leak Prevention System
1. To ensure that your Guardian Valve Controller can accurately open and close the valve it is installed on, it's important to verify the size and style of the valve. The Guardian Valve Controlle...
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What do the LEDs on my Valve Controller mean?
The Valve Controller has 3 LEDs on the top, near its grey button. To view what each LED represents, please make sure you have removed the yellow sticker. Power LED: The topmost LED is the power ...
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How to download the Guardian App
An Android or iOS smartphone with Internet and Bluetooth connectivity is required for the Guardian app. You can download the Guardian app from the Google Play™ store or Apple App Store™. Down...
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How many Leak Detectors can I use with my Guardian Valve Controller?
You can pair up to 50 leak detectors per home/location
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Can I use my Guardian Valve Controller outdoors?
The Guardian Valve Controller is recommended for indoor use. In the coming months, we will be releasing a protective case to be used with the Valve Controller for outdoor installations. Please ch...