Support Agent
Articles
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How do I factory reset my Leak Detector?
The Leak Detectors cannot be factory reset.
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I Was Charged the Wrong Amount for an Order - What Should I Do?
If you were charged the wrong amount for an order, please contact us at support@getguardian.com with your order number, receipt, and any other relevant information to show us the incorrect charge...
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How do I factory reset my Valve Controller?
If your Valve Controller has been successfully added to the app, resetting it will remove it from your location and unpair your leak detectors. To factory reset your Valve Controller, please pres...
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How do I check if my Valve Controller is paired to the App properly?
Your Valve Controller is paired to the app and working as expected if it shows up under your devices in the "Devices" tab on the app and has an "online" status displayed under its name.
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Where do I find the Valve Controller PIN
The Valve Controller PIN can be found on the yellow sticker on the unit.
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Where do I find the PIN of a Leak Detector?
The leak detector PIN can be found on the back of the device on the grey label.
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How to use the Leak Detector and Remote Sensor Probe
Most water sensors work using the same principle – two electrical leads are exposed to the water, and the sensor sends a signal when the leads are connected by the water. The Leak Detectors can b...
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How to install your Battery Backup
To install the Guardian Battery Backup, please follow below steps: 1. Unplug the valve controller from the outlet 2. Open the battery compartment by sliding the battery compartment cover of...
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How do I factory reset my Valve Controller?
If your Valve Controller has been successfully added to the app, resetting it will remove it from your location and unpair your leak detectors. To factory reset your Valve Controller, please pres...