Support Agent
Activity overview
Latest activity by Support Agent-
Support Agent created an article, My Valve Controller does not open/close or shows incorrect status
1. If your Valve Controller does not open/close or shows "Valve Position" status, then please select its Location from the side menu, then click on the "Devices" tab on the app and click on your Va...
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Support Agent created an article, How do I check the version number of my App?
To check the version number of your Guardian app, please click on the ≡ icon on the top left-hand corner to open the side menu of the app.You will see the app version listed on the side menu, below...
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Support Agent created an article, How do I set/change my notification preferences for the App?
1. To set or change your notification preferences, select your Location from the side menu of the app. 2. Click on "Settings" on the bottom bar of the app and scroll down to "Notifications".3. ...
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Support Agent created an article, How do I update my insurance information on the App?
1. To update the name of your insurance provider, select your Location from the side menu of the app. 2. Click on "Settings" on the bottom bar of the app and edit the name of your insurance pro...
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Support Agent created an article, How do I mark events as "Read"?
1. To mark events or notifications as "Read", click on the ≡ icon on the top left-hand corner to open the side menu of the app. Then, select your Location.2. Click on the "Events" tab on the bottom...
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Support Agent created an article, Where do I find the Information Hub?
The Information Hub is where you will find links to our FAQs, user manual, debug tool, release notes, and more directly from the Guardian app!To access it, please click on the ≡ icon on the top lef...
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Support Agent created an article, How do I add another Location to my App?
1. Open your Guardian app and click on the ≡ icon on the top left-hand corner to open the side menu. 2. Then, click on "Add Location" or "New Location". The app may request location permission ...
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Support Agent created an article, How to Add a New Location
Your devices (Valve Controller, Leak Detector) will be added inside Locations to help keep you organized. 1. Open your Guardian app and click on the ≡ icon on the top left-hand corner to open the...
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Support Agent created an article, My Leak Detectors are sending offline alerts after the latest app update
With the update to our app, we added a new feature that provides offline/online notification for devices. Because of this, you may see that your Leak Detectors are now reporting offline. Please not...
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Support Agent created an article, At what temperature does the Valve Controller automatically turn off my water
At this moment, the Valve Controller will only close your valve automatically in case of a leak. There is no auto-close feature for temperature.