Support Agent
Articles
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How to Add a New Location
Your devices (Valve Controller, Leak Detector) will be added inside Locations to help keep you organized. 1. Open your Guardian app and click on the ≡ icon on the top left-hand corner to open the...
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At what temperature does the Valve Controller automatically turn off my water
At this moment, the Valve Controller will only close your valve automatically in case of a leak. There is no auto-close feature for temperature.
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How do I use the Guardian Debug Tool to update the firmware on my Valve Controller?
Please use the Debug tool only when instructed by a Guardian Customer Support Representative The Debug tool is used to connect to the Valve Controller and to send diagnostic commands to it duri...
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How Do I provide my feedback during the Beta Testing process?
To provide your feedback or report any bugs you encounter during your testing, please fill out a form by visiting the below link: https://forms.gle/KYu1K6DKBsBQvMdK8
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Known Issues, Bug Fixes and Updates
Hi, Beta testers! Thank you so much for your help so far in testing the new Guardian by Elexa experience. This link will take you to our blog posts - https://getguardian.com/blogs/release-notes. Ou...
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What do the LEDs on my Valve Controller mean?
The Valve Controller has 3 LEDs on the top, near its grey button. To view what each LED represents, please make sure you have removed the yellow sticker. Power LED: The topmost LED is the power ...
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How do I factory reset my Valve Controller?
If your Valve Controller has been successfully added to the app, resetting it will remove it from your location and unpair your leak detectors. To factory reset your Valve Controller, please pres...
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How do I get access to the Beta App?
To get access to the Guardian Beta App, you will need to register to become a Beta Tester by visiting this link: https://docs.google.com/forms/d/e/1FAIpQLSd6Mtyw9yiQmtVK-AE5v8BCUWPs3doImeB9D-qa5R...
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My Leak Detector is not responsive
If your Leak Detector does not beep and light up when you put water on it, please reach out to us at support@getguardian.com with your proof of purchase.
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How do I delete my Leak Detector from my Location?
1. To delete your Leak Detector from a Location, please select its Location from the side menu, then click on the "Devices" tab on the bottom bar of the app and select your Leak Detector. 2. Cl...