Support Agent
Articles
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My Leak Detector is beeping when dry
If your Leak Detector is beeping and showing a "Wet" status even when dry, make sure you wipe all contacts on your sensor. If the beeping persists, please reach out to us at support@getguardia...
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How do I edit my Leak Detector's name?
1. To edit your Leak Detector's name, please its location from the side menu, then click on the "Devices" tab on the bottom bar of the app and select your Leak Detector. 2. Then, click on t...
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How do I check the Leak, Battery & Temperature Status of my Leak Detector?
1. Select your Leak Detector's Location from the side menu, then click on the "Devices" tab on the bottom bar of the app and click on your Leak Detector. 2. You will see the "Connection Status", ...
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How do I open/close my valve using the App?
1. To open/close your valve using the app, click on its Location from the side menu. Then, click on the "Devices" tab on the bottom of the app. 2. Click on your Valve Controller and then select...
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How do I delete my Valve Controller from my Location?
1. To delete your Valve Controller from your Location, please select its Location from the side menu, then click on the "Devices" tab on the bottom bar of the app and select your Valve Controll...
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How do I change my Valve Controller's name?
1. To change your Valve Controller's name, please select its Location from the side menu, then click on the "Devices" tab on the bottom bar of the app, and click on your Valve Controller. 2. ...
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How do I edit my Location's name on the App?
1. To edit a Location's name, select the Location from the side menu of the app. 2. Click on "Settings" on the bottom bar of the app and edit the name of your Location shown under "General" ...
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How do I delete a Location from the App?
1. To delete a Location, click on the ≡ icon on the top left-hand corner to open the side menu. Then, select the Location you want to delete 2. Click on "Settings" on the bottom bar of the ...
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How do I check the firmware version of my Valve Controller?
1. To view the firmware version of your Valve Controller, please select its Location from the side menu, then click on the "Devices" tab on the bottom bar of the app, and click on your Valve Con...
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How do I check if the firmware on my Leak Detector is the latest?
To check if the firmware on your leak detector is the latest, you will need to trigger a leak and check its beeping frequency. The below video shows the beeping frequency of Leak Detectors on ...