Support Agent
Articles
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How do I check if the firmware on my Valve Controller is the latest?
The Guardian App will automatically update the firmware on your Valve Controller whenever there is a new release. Make sure you have the latest Guardian app for the most up-to-date firmware to be...
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How do I factory reset my Leak Detector?
The Leak Detectors cannot be factory reset.
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How will the App notify me when there is a leak?
The Guardian Leak Prevention system is designed to be used with the Guardian app. When there is a leak, the Guardian app will send a push notification to your phone to notify you of the leak (ens...
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How do I log out of my account?
To Log out of your Guardian app, click on the ≡ icon on the top left-hand corner to open the side menu of the app. Then, select "Log Out".
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How do I factory reset my Valve Controller?
If your Valve Controller has been successfully added to the app, resetting it will remove it from your location and unpair your leak detectors. To factory reset your Valve Controller, please pres...
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How do I check if my Leak Detector is paired to the Valve Controller?
Your Leak Detector is paired to the app and working as expected if it shows up under your devices in the "Devices" tab on the app AND when you click on your leak detector, it has "online" displ...
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Where do I find the PIN of a Leak Detector?
The leak detector PIN can be found on the back of the device on the grey label.
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What happens if the power goes out?
To protect your home from leaks while electricity is out, we offer an optional battery backup for the Valve Controller. The battery backup will allow the Valve Controller to send you notification...
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Tracking Says My Package Is Lost - What Should I Do?
If your tracking information says that your package is lost, please contact support at support@getguardian.com with your order number.
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I Was Charged the Wrong Amount for an Order - What Should I Do?
If you were charged the wrong amount for an order, please contact us at support@getguardian.com with your order number, receipt, and any other relevant information to show us the incorrect charge...