Support Agent
Articles
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My Leak Detectors are sending offline alerts after the latest app update
With the update to our app, we added a new feature that provides offline/online notification for devices. Because of this, you may see that your Leak Detectors are now reporting offline. Please not...
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My Leak Detector Battery level is low.
If your Leak Detector's battery level says "Low", please reach out to us at support@getguardian.com with your proof of purchase.
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Can I use the 'Guardian By Elexa' App to turn off and turn on my water valve remotely?
Once you have completed setting up your Guardian Valve Controller using the app, you can remotely open or close your water valve from anywhere in the world!
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Can I recharge the Leak Detector batteries?
The Leak Detector batteries are not rechargeable. The Guardian App will show you the battery level of each paired leak detector. If your battery level is low, please contact our support team at ...
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When you use the Remote Sensor Probe, does the Leak Detector still detect water?
The use of a Remote Sensor Probe does not affect the performance of a Leak Detector. When a Remote Sensor Probe is connected, the Leak Detectors and the Probe work together to sense leaks.
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How to download the Guardian App
An Android or iOS smartphone with Internet and Bluetooth connectivity is required for the Guardian app. You can download the Guardian app from the Google Play™ store or Apple App Store™. Down...
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My Valve Controller is unresponsive
Your Valve Controller is unresponsive if: 1. Pressing the grey button on your unit does not open/close your valve 2. Pressing and holding the grey button does not result in the unit beeping 3. ...
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How do I change my Account Password or Email?
1. Click on the ≡ icon on the top left-hand corner to open the side menu of the app. Then, select "User Settings". 2. To change your account password, click on "Send Password Reset". You will t...
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Where do I find the Valve Controller PIN
The Valve Controller PIN can be found on the yellow sticker on the unit.
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What do the LEDs on my Valve Controller mean?
The Valve Controller has 3 LEDs on the top, near its grey button. To view what each LED represents, please make sure you have removed the yellow sticker. Power LED: The topmost LED is the power ...